All of our products are custom made to order in the colour preference you select at checkout. As each item is carefully crafted by hand, please allow approximately 2–3 weeks from the date of purchase for your order to be completed and shipped.

Once your order has been shipped, please allow 7–10 business days for delivery. Shipping times may vary depending on your location and courier services.

As a small business, we are actively working to build stock levels up in popular colours to help reduce wait times and get your order to you as quickly as possible.

If you have any concerns or would like an update on the status of your order, please don’t hesitate to reach out to us at admin@mtfab.au — we’re always happy to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@mtfabshop.com. Please note that returns will need to be sent to the following address: Unit 2, 2 Forge Court, Tangambalanga, VIC, 3691 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@mtfabshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@mtfabshop.com.